The Thin Book of Trust: An Essential Primer for Building Trust at Work by Charles Feltman & Sue Annis Hammond

Author:Charles Feltman & Sue Annis Hammond
Language: eng
Format: mobi
Publisher: Thin Book Publishing
Published: 2008-12-16T14:00:00+00:00

Have you ever worked with or for someone who you thought wasn’t competent to do their job?

What were the standards you used to assess their competence?

Where did those standards come from?

Were they appropriate standards to use in this case?

Building Trust: Competence

Here is what you can do to help build trust in your competence.

Make a list to clarify to yourself and others the areas you claim competence in.

Define the standards by which your competence is assessed. That may mean comparing your standards with others. When standards are clear and agreed on by everyone concerned, an assessment of competence — or incompetence — is easy to make. On the other hand, when standards for the task, job, or role being performed are unclear, or people disagree about them, it can easily lead to having at least some people distrusting your competence.

When you don’t know something, say so and ask for help, clarification, training, or whatever you need to perform what was asked. Cultivating trust in your competence doesn’t mean you have to be fully competent from the get-go. It does require being honest with others about what you can and can’t do, what you know and what you don’t.

Ask for feedback from others about your performance. Don’t wait for them to tell you that you are making mistakes. Often people won’t tell you your performance isn’t good enough until you’ve made some big mistakes and they actively distrust your competence.

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